Freebird Stores Reviews

I purchased 1 and then 4 more pairs, I returned one. The rest fell apart after a few wears, they were nice looking but extremely uncomfortable, I would not recommend their shoes or boots. Freebird declined any support. All in less than 7 months.

I Received my shoes and they were packaged perfectly and wow my shoes are absolutely gorgeous I have been wanting a pair of Freebird shoes for so long and when I finally got them they were everything I expected and more. The smell of real leather the quality and the look of these shoes are beyond my expectations. If you are on the fence look no further buy a pair you won’t be disappointed.

I purchased the Coal Boots and received and damaged pair. I sent that pair back for an exchange that was promised to be inspected by a manager and then received an even more damaged pair. When I reach out to customer service they told me this was normal. The quality is extremely disappointing. If scratched, damaged, and stained boots are normal I would not recommend this company to anyone. Poor quality product and customer service.

I hate that I have to actually give it a star. This whole process has been HELL! I ordered my shoes back in August (2020) and they never arrived. I asked for a refund. After several calls and emails they avoided the issue. It is now October 8th. They still REFUSE to give me a refund!! They and the delivery company both admitted the shoes never arrived at my address. A rep at the company claims their ‘policy’ is to mail replacement shoes (which I was NEVER told). This only delayed my refund. We are in the midst of a freaking PANDEMIC! Freebird has a death grip on my $376 dollars. Give me my damn money back!
btw... Steve Madden is a convicted felon (2005)